Q1: Why can't I pay successfully?
Now we only support pay through Paypal directly or with your credit card through Paypal.
Pls change payment method or other credit card to try.If you still can NOT pay, pls contact us with Email: service@mail.AnneNeville.com We are glad to offer help!
Q2: How long is the processing time?
We will take about 3-7 business days to process your order(excluding weekends and holidays). You will receive a confirmation email with the tracking link once your order ships.
Note:We may need 3-7 business days to process orders due to manufacturing operation. If it exceed 7 business days, we will contact you, you can also contact us at any time about your order.
If inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Q3: How long is the shipping time?
2. For Expedited Rate Shipping, we ship by DHL, Fedex or other expedited shipping depending on your location; shipping time is 4-8 business days.
Due to the processing time will be affected by the order quantity,[we will ship in order]. and the shipping time may be affected by flight and customs clearance, so the delivery time may be delayed, pls contact us if you are worried. We will be glad to help you.
Q4.Why is the tracking number not working or shipping information not update?
There are no further updates from the shipping company due to your package is in transit (Usually they are waiting for flight or are under customs clearance). Once it has reached the next sort facility it will update. It may take a couple of days ( 1-3 days), Pls contact customer service if it was not updated within 5 days.
Q5. Why was my package delivered, but I didn't receive It?
Reason3: You items may get lost, you still can’t find your package if you already have done everything. we suggest you open the case with the local post and provide us the case number. We will contact the logistic company and police to solve for you.
Q6.How do I change or cancel my order?
Pls contact us [email@example.com] ASAP if you need to change or cancel your order before it is shipped. Once it is shipped out, we can’t do any change or cancel. Tag on your order number on email can help us find it quicker!
Q7. What is your return policy? How can I return?
If you aren’t completely satisfied with your purchase, you can return it within 30 days when you get your items. Items must be returned unworn, undamaged and unused, with all tags attached and the corresponding original packaging included. If we can’t sell it again, we won’t refund or exchange for you. If you decide to return, Please contact us in time!
Do I have to register to place an order?
You can pay as a guest without registering as a member.Registering with anneneville.com has many benefits and will make your shopping experience easy and efficient.To register, you can enter your email address, create a password and wait for the confirmation email from AnneNeville , then read the email for further instructions.
Please make sure the email address you use is entered correctly. Otherwise we can not send you the order update successfully .
How can I track my order?
Please visit our website tracking number link and enter the order number: Tracking Number
It may take 3-5 days to see any activity once it is shipped out from our end as the next facility need time to scan parcels.Please allow some time for the courier to update the latest tracking info after reaching the next station.Or email us service@mail.AnneNeville.com your order number,then we will send you the tracking number and tracking link.
Why it shows that my tracking number is invalid?
If there is a tracking number, it means that the parcel has been shipped out.The parcel is sent from our warehouse first. Then parcels will arrive in the shipping company's processing center by plane.Then each shipping company will pick up parcels from airport.Once they have scanned those parcels, the website will update the tracking number.It may take 3-5 days to see any activity once it has shipped out from our end.Please allow some time for the courier to update the latest tracking info,after reaching next station. But if still shows invalid after the order is shipped out 5 days later.Pls email us service@mail.AnneNeville.com your order number to check.
Product & Stock
Do you offer a wholesale discount for bulk buying?
The price on our website is for wholesale already,and we do not have any Minimum Order Quantity for the wholesaler.But you can use the coupons in your account to get a lower price and if the item price of your order over 200 USD.Welcome to be our VIP customers to enjoy more discounts,Pls feel free to contact us to get more discount with your order number before the payment.